Select Sign up on the login page, enter your name, email address, and password, choose whether you need EMS CE credit, complete any required information, and submit the registration form. Follow any email verification instructions you receive.

No. Use your TheHardWork.org Learning email/password account. Social sign-in is not currently offered.

Select Forgot password? on the login page and follow the reset instructions sent to your registered email address.

Check spam/junk folders, confirm you entered the correct email, and allow a few minutes. If it still does not arrive, contact support and include the email address used for registration.

Open your user profile and look for Edit profile. If a field is locked or your legal name needs correction for CE reporting, contact support before completing the course.

No. Each student must use an individual account so course participation, assessments, certificates, and CE records are attributed correctly.

Students requesting EMS CE credit must provide identifying and credential information used for accurate course-completion reporting. Learning Only students are not required to complete CAPCE-specific fields.

Request a change through support. Approval, any applicable fees, eligibility checks, and completion of missing requirements may be necessary. A change is not automatic or retroactive by default.

After signing in, open My Learning and select the course in which you are enrolled.

You may not yet be enrolled or authorized, or a payment/license/access requirement may still be pending. Contact support with the course title and a screenshot of the message.

The site is designed for modern browsers. For assessments and longer lessons, a current desktop or laptop browser is recommended for reliability.

Yes, return to My Learning and reopen your course. Where supported, video and activity progress is saved. Confirm each activity shows completed before moving on.

Required instructional videos may restrict fast-forwarding until they have been viewed as required. Watching a video without satisfying its completion condition may not count.

Check your connection, refresh the page, disable interfering extensions, and try an updated browser. If the problem persists, contact support with the lesson name and device/browser details.

Some lessons require you to complete the previous video, knowledge check, or other activity. Review the course completion indicators.

Deadlines and access periods vary by course or enrollment arrangement. Check your course information or contact support for your specific enrollment.

Agency or group access may be available by arrangement. Contact the course provider for current licensing options; do not share one student account among multiple learners.

Complete all required instructional videos, knowledge checks, final assessment, post-course evaluation, and any required profile or enrollment steps. The exact requirements are shown in your course.

A knowledge check is a short learning activity used to confirm understanding. Complete each one where it appears in the course.

The required passing score is defined in the individual course. Review the instructions on your quiz page; do not assume the same score applies to every course.

The permitted number of attempts and any waiting period depend on the course settings. Review the quiz instructions or contact support.

One or more required items may remain unfinished, such as a video, knowledge check, quiz, evaluation, or required profile information. Check the course activity completion indicators.

Yes, when the course lists the evaluation as a completion requirement. Submit it before expecting the course to be marked complete.

No. Credit requires meeting all course requirements and any applicable CE eligibility, authorization, and reporting conditions.

CAPCE is the Commission on Accreditation for Pre-Hospital Continuing Education. CAPCE-accredited activities may be eligible for EMS continuing education credit, subject to applicable rules and acceptance by the student’s credentialing or licensing authority.

Not necessarily. Confirm that the specific course is offered for CAPCE credit and review its listed credit hours, category, and eligibility information.

EMS CE Credit is the pathway for eligible students seeking documented continuing education credit and requires additional information and reporting steps. Learning Only allows course participation without CAPCE credit reporting.

When requesting credit, you may be asked for your legal name, email, residence city/state/postal code, whether you hold a state/provincial EMS credential or National Registry certification, the relevant credential level, issuing jurisdiction, credential number and expiration date, and other applicable identifying fields.

Not necessarily. Answer each credential question accurately. The form requests additional details based on the credentials you actually hold; do not claim a credential you do not possess.

Select the National Registry pathway and provide the requested National Registry details. The system may use the NR designation for its reporting-related issuing-state field where applicable.

Indicate both and supply the required information for each, including the actual issuing state/province for your state credential.

Answer the credential questions accurately. Contact support before purchasing or relying on CAPCE credit if you are unsure whether your intended licensing or certifying authority will accept the course.

It is a National EMS Information System identifier. If you have one, enter it as requested; do not substitute your state license number or NREMT number.

Expiration dates help establish the credential information associated with your CE record. Enter the correct dates yourself and keep your profile current.

Students requesting CAPCE credit must acknowledge the disclosure about submission of completion records to the CAPCE AMS and potential access by authorized credentialing or regulatory entities.

No. Required CE information and acknowledgement must be completed before the system can process the applicable credit pathway.

Reporting follows the provider’s approved reporting process and applicable CAPCE requirements. A course completion or certificate does not by itself prove that the CAPCE AMS has accepted a submission. Contact support for the status of your specific record.

Do not assume automatic posting or acceptance by every outside agency. Processing and recognition can vary. Keep your completion certificate and confirm requirements with your licensing or certifying authority.

Contact support promptly with the course title and a description of the correction. Do not send passwords or unnecessary sensitive documents by ordinary email.

A later conversion may be reviewed case by case. It requires meeting the applicable CE requirements and authorization; credit is not guaranteed simply because the learning activities were completed.

Update your profile and contact support if your credential status changes. Eligibility and acceptance depend on applicable program and credentialing rules.

Refer to the individual course description and certificate for its approved hours and credit category. Different courses may award different credit types.

Your state EMS office, National Registry, employer, or other relevant credentialing authority determines whether the education satisfies its particular renewal requirements.

After satisfying the course completion requirements, open My Certificates or the certificate activity in your course.

Check that every required activity and evaluation is complete and that your enrollment and CE information are valid. If everything appears complete, contact support.

Where a certificate is available, open it and use the offered download or print options. Save a personal copy for your records.

Contact support with the correct legal name and course title. Corrections to issued certificates or previously reported CE records may require additional review.

No. A certificate documents course completion; CAPCE reporting and external acceptance are separate processes.

Retain a copy for the period required by your state, credentialing body, employer, or other applicable policy. Keeping a personal backup is recommended.

Follow the purchase or enrollment instructions presented for the specific course. Available payment methods may vary by course and enrollment arrangement.

Check that you are signed into the correct account. Contact support with the course title, approximate purchase date, and transaction reference if available. Do not send full card numbers.

Refund eligibility depends on the terms presented at purchase or in the applicable agency agreement. Contact the provider for review.

Agency-sponsored enrollment may be available. Use your own student account and follow the enrollment instructions provided by your agency.

Any applicable difference between Learning Only and CE Credit should be disclosed during the enrollment or conversion process. Contact support for your specific course before assuming a price.

Use the support/contact method published by TheHardWork.org or provided in your enrollment instructions. Include your registered email, course title, what happened, and a screenshot when possible.

Include the course and activity name, device and browser, date/time of the issue, exact error message, and steps you already tried. Never include your password or complete payment-card details.

Use an up-to-date version of Chrome, Safari, Firefox, or Edge with cookies and JavaScript enabled.

Confirm cookies are enabled, avoid private browsing restrictions that block the session, and check whether multiple tabs or devices are interfering. Sign in again and contact support if the problem continues.

You can access the site from a compatible browser, but protect your credentials, sign out after use, and avoid saving passwords on shared devices.

Contact the provider using the published support channel and describe the barrier or accommodation needed. Do not include sensitive medical details unless necessary.

Account details support access and course records. Information required for EMS CE credit supports eligibility and CAPCE reporting. Review the site privacy information and CAPCE acknowledgement for further details.

No. Students must personally complete required learning activities and assessments. Support can help resolve technical barriers.

Report the course title, lesson location, and the suspected error through the provider’s support channel so it can be reviewed.